We follow the pre-defined commercial term, Incoterm DAP, set by the International Chamber of Commerce.
It basically means you don't have to pay any additional fees when you order within the EU.
VAT however is not included for orders from a country outside of the EU and customs duty might occur depending on the terms set by your own country. Please contact your local customs office for further information.
We cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country.
Returns Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: firstname.lastname@example.org.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: email@example.com.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Nibello Watches has a limited warranty that covers manufacturer's defects for one year after the original purchase date from an authorized dealer. Basically, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site or Amazon, the order number will suffice; otherwise you will need to send us a copy of the receipt from an authorized dealer.
All our watches have a water resistance of 3 ATM. Please avoid all contact with water, as water damage is not covered under warranty. The watches, however, can withstand a brief submersion under water (i.e. hand washing), but should not be taken swimming or bathing.
adjust the length of the Mesh strap you simply need to turn the
strap to the back, take a small tool such as a fork and use it to
lift open the clasp through the small gap in it. You will then be
able to easily slide the clasp up and down the mesh strap to your
required length. Then simply push the clasp back down to secure it in